FAQ - We Got the A's to Your Q's
Orders
Once your order is placed, you’ll receive an email confirmation with the order details. If you haven’t received it, please check your junk or spam folder. For any issues, feel free to contact us for assistance.
While we strive for accuracy, variations in color may occur due to differences in device displays
Keep in mind that sizing may vary slightly (1-2 cm) due to measurement differences. Please check the sizing guide. If your order doesn’t fit, you may be eligible for a return. (Refer to our return policy for details.)
Currently, we operate exclusively online, but we’re excited about potential expansions in the future.
If you need to make changes to your order, please contact us as soon as possible. We process and ship orders quickly (typically within one-two business day for in-stock items). Once your order has been processed and dispatched, we won’t be able to make any modifications.
Occasionally, items listed on our website may become unavailable due to unexpected circumstances. If this occurs, we will reach out to you within 24-48 hours to explain the situation. Any items that are out of stock will be removed from your order, and a refund will be issued for those items.
To cancel an order, please email support@paraenzi.com with the order number and the reason for the cancellation. Alternatively, create a ticket HERE and include the order number in the message tab before submitting it.
Shipping
We ship to nearly every country around the globe! If for any reason your location isn’t available at checkout, please reach out to us, and we’ll do our best to make it happen.
Shipping times vary depending on your location. Typically, orders are processed and shipped within 2-4 business days. Standard shipping can take 7-21 business days to arrive.
Shipping rates vary by country, starting at just $0.99. For orders totaling $100 or more, you’ll enjoy free shipping.
If your order hasn’t been shipped yet, please reach out to us or click HERE to update your shipping address promptly.
We’ve got you covered! All customs, duties, and taxes associated with your order are taken care of by us. You won’t have to worry about any additional charges when your package arrives.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor your shipment's progress until it reaches your doorstep. You can also Track the order HERE
Returns & Exchanges
We have a 10-day return policy. If you're not satisfied with your purchase, you can return it within 10 days of receiving the item. To initiate a return, please email us at support@paraenzi.com.
To return an item, please contact our customer support at support@paraenzi.com with your order number and reason for the return. We will guide you through the process.
Once we receive the returned item, it can take up to 7-10 business days to process your refund.
Items That Have Been Worn or Washed: If the item shows signs of wear, washing, or alterations, it will not be accepted for return. Items must be free of stains, makeup, deodorant, or wear. Blind boxes, free giveaways, and promotional gifts cannot be returned or exchanged.
Final Sale Items: Any items marked as "Final Sale" cannot be returned.
Damaged by Customer: Items damaged due to improper handling or use by the customer will not be accepted.
Missing Tags or Packaging: Items without the original tags or packaging cannot be returned.
No prior return request: Returns will not be accepted for items sent back without a prior return request.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 15 working days.
If you cancel your order before it has been shipped, you are eligible for a full refund.
At this time, we do not offer exchanges. However, we’re working on introducing an exchange option soon. Stay tuned for updates!
Payment
We accept PayPal, Visa, and MasterCard credit and debit cards through a secure payment gateway. All cardholders are subject to validation and authorization by both us and the card issuer to ensure security and prevent fraud.
Yes, your card information is completely secure. We use industry-standard encryption to protect your data during transactions. When you enter your credit card and personal details on our website, they are transmitted securely using SSL (Secure Socket Layer) technology.
At the moment, we do not offer installment payments. However, we're looking into it, and we'll be ready in a month.
Your credit card may be declined for several reasons:
- The card may have expired. Ensure your card is still valid.
- You may have exceeded your credit limit. Contact your bank to confirm.
- Incorrect information may have been entered. Double-check the details you've provided.
- Your browser may not be up to date or might have a plug-in issue. Clear your cookies and restart your browser before trying again.
If none of these apply, contact your bank or card issuer for further assistance.
Your card will only be charged once after your order is shipped. If you recently placed an order, any charges shown on your bank statement could be an authorization hold. This is a common practice by banks and usually clears within 48-72 hours. If you need assistance in speeding up this process, please contact your bank.
Still Have Questions?
If you couldn’t find an answer to your question, feel free to reach out to us at support@paraenzi.com or visit our contact page.